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FAQs on Brother    Home > Nippon-ink FAQ

FAQ for Brother’s Cartridges

 

Q1) Why can't I print when an ink cartridge is empty?

 

A1) Your Brother machine is designed to stop ALL printing operations when any of the ink cartridges are empty. This is to ensure the life of the print head and maintain premium print quality. If the unit were to continue printing, print jobs and cleaning cycles would suck air from the empty cartridge and damage the print head. Even if you print in black only or change the print settings to "Mono" or "Grayscale" to avoid printing in color, the programmed cleaning cycles would still suck air from the empty cartridge, because they are programmed to clean ALL the ink nozzles. The only way to continue printing is to replace the empty ink cartridge(s).

 

Information extracted on 30 October 2008 from Brother’s web URL: http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000000/000040/faq000040_004.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=3

 

Q2) Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?

 

A2) If the message "NO CARTRIDGE" remains on the LCD after you have installed the ink cartridges, then one or more of the cartridges may not be properly installed. Verify that the cartridges are installed correctly by following these steps:

    1. Unplug the machine from the AC power outlet, wait approximately 10 seconds and then plug it back in. If the date and time appear on the display, the issue is resolved. If the display continues to show NO CARTRIDGE, continues to Step 2.

   2. Open the scanner cover by lifting it from the right-hand side until it locks securely into the open position.

   3. Remove the black ink cartridge by pulling the white plastic hook (locked over the edge of the ink cartridge) toward you, then lifting the cartridge out.

   4. The LCD should prompt you to install the black ink cartridge.

   5. Reinstall the black cartridge. Press down FIRMLY on the top of the cartridge until it is fully seated. Push the white plastic hook towards the cartridge to verify it is fully latched over the cartridge's top edge. Repeat STEPS 2 - 4 to verify each that of the color cartridges (magenta, cyan and yellow) is installed properly, then continue to STEP.

   6. Close the scanner cover. The unit should begin cleaning automatically.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000700/000034/faq000734_000.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=7

 

Q3) I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?

 

A2) This is typically caused by an incorrect selection made during the LCD prompting after a cartridge is replaced or the hook did not snap securely over the ink cartridge when installing. Do the following to clear the message.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000300/000036/faq000336_002.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=7

 

Q4) How do I replace the Ink Cartridge?

 

A4) Replace the Ink Cartridge by following the instructions.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000200/000030/faq000230_006.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=7

 

Q5) How can I clear the "INK EMPTY" message?

 

A5) The message INK EMPTY will appear if one or more of the ink cartridges are empty. To clear the message, you need to replace the empty cartridge(s). While "INK EMPTY" appears on the LCD, the DCP will stop all print operations (such as printing copies, faxes and jobs from the computer). Click here for instructions on how to replace the ink cartridge(s).

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000400/000088/faq000488_007.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=11

 

Q6) Can I print using only the black ink cartridge when the Color cartridges have run out?

 

A6) No, your Brother machine is designed to stop ALL printing operations when any of the ink cartridges are empty. This is to ensure the life of the print head and maintain premium print quality. If the unit were to continue printing, print jobs and cleaning cycles would suck air from the empty cartridge and damage the print head. The only way to continue printing is to replace the empty ink cartridge(s).

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/002400/000061/faq002461_000.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=16

 

Q7) Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?

 

A7) * It is normal to have ink remaining in the cartridge when the MFC displays INK EMPTY.  This is necessary to ensure good performance from the print heads and print quality of your work.

    * If an ink cartridge is allowed to run dry it could permanently damage the print head, Brother ink cartridges are designed to stop printing before this happens.

    * Brother ink cartridges are packaged to compensate for print head maintenance and it does not affect the amount of printed text you would expect to get from the ink cartridges.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/002000/000020/faq002020_000.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=16

 

Q8) Why is it necessary for my machine to go through regular cleaning cycles?

 

A) To ensure consistent print quality and prevent damage to the print head, your Brother machine will perform maintenance purges of the print head at regular intervals. These purges remove any air or debris that may have gotten into the print head manifold. Your machine will use the minimum amount of ink necessary to perform this operation.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/002000/000016/faq002016_000.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=16

 

Q9) One or more of my colors are not printing (blank). What can I do?

 

A9) If one or more of the ink colors is missing from pages printed by your machine (received faxes, copies and/or documents printed from the PC), nozzles or ink jet in the print head may be clogged, or the ink cartridge in question may not be installed correctly. Verifying that the ink cartridges are installed correctly and/or cleaning the print head may resolve this problem.

 

To verify the ink cartridges are installed correctly follow the steps listed below:

 

   1. Open the scanner cover by lifting it from the right-hand side until it locks securely into the open position.

   2. Remove the ink cartridge that is not printing by pulling the white plastic hook (locked over the edge of the ink cartridge) toward you, then lifting the cartridge out.

   3. Reinstall the ink cartridge. Press down FIRMLY on the top of the cartridge until it is fully seated. Push the white plastic hook towards the cartridge to verify it is fully latched over the cartridge's top edge.

   4. Lift the scanner covers to release the lock and gently push the scanner covers support down to close the cover.

   5. The fax machine should begin cleaning automatically, and the LCD will alternately show "CLEANING" and "PLEASE WAIT". When the fax machine completes its cleaning cycle, the LCD will display the date and time. Print the Print Quality Check Sheet and see if all colors are present:

         1. Press the Ink, Ink/Reports, Ink Management/Reports or Ink Management key.

         2. Use the up or down navigation key to select TEST PRINT.

         3. Press Menu/Set to confirm your choice.

         4. Use the up or down navigation key to select PRINT QUALITY.

         5. Press Menu/Set to confirm your choice. Press the Color Start key to print the Test Sheet.

If one or more of the colors is still missing from the printed page, cleaning the print head may resolve this problem. When cleaning the print head, you are given the option to clean BLACK ONLY, three colors at a time (CYAN, YELLOW, and MAGENTA), or all four colors at once. For this issue we recommend cleaning only the affected color. If more than one color is missing then select ALL. Follow the steps listed below to clean the print head:

 

 Cleaning the Print Head

   1. Press the Ink, Ink/Reports, Ink Management/Reports or Ink Management key.

   2. Use the up or down navigation key to select CLEANING.

   3. Press Menu/Set to confirm your choice.

   4. Use the up or down navigation key to select the color that is not printing -OR-

      Select ALL if more than one color is not printing.

   5. Press Menu/Set to confirm you choice.

   6. The machine should begin cleaning automatically, and the LCD will alternately show "CLEANING" and "PLEASE WAIT". When the machine completes its cleaning cycle, the LCD will display the date and time.

   7. Test by printing the "Print Quality Check Sheet":

         1. Press the Ink, Ink/Reports, Ink Management/Reports or Ink Management key.

         2. Use the up or down navigation key to select TEST PRINT.

         3. Press Menu/Set to confirm your choice.

         4. Use the up or down navigation key to select PRINT QUALITY.

         5. Press Menu/Set to confirm your choice. Press the Color Start key to print the Test Sheet.

If one or more of the ink colors is still missing from the printed page, repeat the print head cleaning steps listed above up to 4 more times. After each cleaning, print the Print Quality Check Sheet to see if there is any improvement.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000700/000035/faq000735_000.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=16

 

Q10) Is there any way to view how much ink is remaining?

 

A10) You can check the ink status by running the Status Monitor or from the control panel. Follow the steps listed below to check the ink status.

 

1.Check the ink status from the control panel

   1. Press the Ink, Ink/Reports, Ink Management or

      Ink Management/Reports key on the control panel.

   2. Press the up or down navigation key until Ink Volume appears and press Menu/Set.

   3. Press the up or down navigation key to select the color you want to check.

      The LCD will display 7 boxes. When the ink is full, the 7th box will be black. As the ink is used, the black box will move to the left towards the minus sign (-).

   4.Press Stop/Exit.

2.Check the ink status from the Status Monitor utility

*Windows® users only. Double-click the icon in the task tray. --OR--

Display the Status Monitor from

Start-->All Programs-->Brother/MFL-Pro Suite MFC(DCP)-XXXX on your computer.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000200/000053/faq000253_009.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=16

 

Q11) Is there any way to reduce Ink consumption?

 

A11) 1. Reducing the print resolution will reduce ink consumption. However please note that the print quality will not be as sharp.       *To change the print resolution,

 

For Windows® Users:

   1. For Windows® 98/ 98SE/ Me/ 2000 users: Click Start, Settings, then Printers.

      For Windows®  XP users: Click Start, Printers and Faxes.

   2. For Windows® 98/ Me users: Right click the printer icon and select Properties for the machine you are using and then click Quality on the Basic tab.

      For Windows® 2000/ XP users: Right click the printer icon and select Properties for the machine you are using, then click on Printing Preference and Quality on the Basic tab.

   3. If the color mode setting is ON for printing black and white document data, ink is wasted unnecessarily. Be sure that the Color/Grayscale mode setting is Grayscale on the Advanced tab of the Printer driver properties when you print black and white documents. (Follow the steps above to access the Printer Driver Properties.)

 

For Mac OS® X Users:

   1. Select Print Settings from the print box.

   2. Select Grayscale at Color/Grayscale section.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000200/000052/faq000252_000.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=16

 

Q12) Why do the color ink cartridges run out of ink even though I never or rarely print in color?

 

A12) Description:  * One factor that will affect your color ink consumption is the cleaning cycles of the machine. The machine is designed to automatically flush and clean ALL of the ink jet nozzles on a programmed schedule. A periodical cleaning of all the ink cartridges occurs approximately every twenty days. During the cleaning process, the machine draws out a small amount of ink to remove air bubbles from the cartridge and to remove dust and dried ink from the ink nozzles and channels. This not only ensures premium print quality but also ensures the life of the print head. Because of the ink jet technology, this process is common to all ink jet machines.

 

    * Another factor that could be affecting your color ink consumption is the amount of printing from a computer, even if the print jobs are black only. Because this machine offers full color printing, the default setting in the print driver is COLOR. This means the machine will automatically mix ALL the colors to produce a selected color, even black. If you would like to print from the computer using the black ink only, change the printing preferences to GRAY SCALE. To check it, follow the steps below:

 

      For Windows® users:

         1. Windows® 98/ 98SE/ Me/ 2000 users. Click Start, Settings, Printers.

            Windows® XP users: Click Start, Printers and Faxes.

         2. Select Properties. Windows® 98/ Me users: Open Advanced tab.

            Windows® 2000/ XP users: Click on the Printing Preference button and then open    Advanced tab.

         3. Select Grayscale at the Color/Grayscale section.

            Windows® 2000/ XP users: Click OK.

         4. Click OK.

 

For Macintosh® users:

   1. From application software, click the File menu and select Print.

   2. Select Grayscale at the Color/Grayscale section.

 

For Mac OS® 9:

<For MFC and FAX model users>

One more thing that could be affecting your colour ink consumption is the number of faxes your machine is receiving. Even if the received fax is black only, your machine prints the fax with black, cyan and magenta ink to improve the reliability of fax message reception. For example, in case the machine has trouble with black ink, you will still be able to read the fax.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000000/000038/faq000038_000.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=16

 

Related to Printing Quality Issue

 

Q1) Can I print using the reverse side of the paper?

 

A1) It is not recommended that you print on both sides of the paper. It may cause print quality problems.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000200/000038/faq000238_000.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=1

 

Q2) When I print, the pages are smudged with ink. What should I do?

 

A2) The following are recommendations to correct the issue:

 

   1. Because the Black ink does not dry rapidly, high density printing may cause ink to get on the roller trace and stain the printed paper. For the best print quality, we recommend using genuine Brother paper.

 

   2. Make sure the paper support flap is unfolded when you load the paper.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000500/000058/faq000558_000.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=3

 

Q3) How can I improve poor print quality?

 

A3) Cleaning the four color print heads (black, cyan, magenta and yellow), adjusting the vertical alignment and/or replacing the ink cartridges may improve the print quality. To identify which print heads need to be cleaned and if the alignment needs to be set, print the Print Quality Test Sheet by following the steps listed below:

Checking the print quality:

   1. Press the Ink or Ink Management key on the control panel.

   2. Press the up or down navigation key to select TEST PRINT and press Menu/Set or Set.

   3. Press the up or down navigation key to select PRINT QUALITY and press Menu/Set or Set.

   4. Press Color Start. The MFC/DCP begins printing the Print Quality Test Sheet.

   5. By reviewing this Test Sheet, you can determine if the print quality needs improvement.

   6. Closely examine the print quality of the four-color blocks that are formed by short diagonal lines on the Test Sheet.

      If all lines are clear and visible, press 1 (YES) and press Stop/Exit.

      If you can see missing short lines, press 2 (NO) and go to Step 7.

   7. The display will then ask you if the print quality is OK for black and three colors. Press 2 (NO) for black or three colors with the problem.

   8. The display will then show START CLEANING? 1.YES 2. NO.

      Press 1 (YES) and the MFC will start cleaning the color ink cartridges.

   9. After the cleaning is finished, press Color Start. The MFC/DCP will print another Print Quality Test Sheet.

  10. If you can see missing short lines in any of the four color blocks press 2 (NO) and repeat the quality check and cleaning process. Repeat this procedure at least 5 times if print quality remains a problem. If short lines are still missing after the fifth cleaning and test print, replace the necessary ink cartridges. If the print quality of the 4 color blocks is OK, press 1 (YES).

 

Setting the Alignment:

   1. Press the Ink or Ink Management key on the control panel.

   2. Press the up or down navigation key to select TEST PRINT and press Menu/Set or Set.

   3. Press the up or down navigation key to select ALIGNMENT and press Menu/Set or Set.

   4. Press Black (Mono) Start or Color Start. The MFC/DCP begins printing the Alignment Check Sheet.

   5. By reviewing this Test Sheet, you can determine if the alignment needs adjustment.

   6. Examine the 600 DPI and 1200 DPI test prints on the Alignment Check Sheet. If the number 5 sample of both the 600 DPI and 1200 DPI most closely matches the 0 sample, press 1 (YES).

      If one of the other samples is a better match for the 0 sample, press 2 (NO). The display will then prompt you to select the sample that most closely matches the 0 sample for 600 DPI and then 1200 DPI.

   7. Press Stop/Exit.

 

Cleaning the print head:

1. Press Ink or Ink Management key on the control panel.

   2. Press 1 to choose 1.CLEANING.

   3. Press the up or down navigation key to choose the Black, Color or All you want to clean, and then press Menu/Set or Set.

The MFC/DCP will clean the print head automatically. When cleaning is finished, the MFC/DCP will go back online automatically.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000200/000059/faq000259_007.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=3

 

Q4) There is a lot of banding on the image. What can I do?

 

A4) For copying  * Change the copy quality to "Best" mode and press "Color Start" to start copying. Do the following to change the copy quality:

         1. Press the Copy Quality or Quality key on the control panel until BEST appears and press Menu/Set or Set.

         2. Press Stop/Exit. * Change the paper type setting. If the paper type is set to "Plain", change it to "Inkjet". If the paper setting is set to "Inkjet", change it to "Glossy". Do the following to change the paper type:

         1. On the Control Panel of the machine press the Copy Options or Options button.

         2. Press the up or down navigation key until PAPER TYPE appears on the LCD and press Menu/Set or Set.

         3. The current setting will appear on the LCD. Press the up or down navigation key until INKJET or GLOSSY appears. Your selection will depend on the current setting. Press Menu/Set or Set.

         4. Press Stop/Exit.

For PC printing - Depending on the current settings in the printer driver, you can make changes to the settings to improve print quality:

   1. In the printer driver, check on Enhanced Normal Printing. Do the following to access the printer driver and adjust the setting.

 

For Windows users:

   1. Windows® 98/ 98SE/ Me/ 2000 users: Click START -> SETTINGS -> PRINTERS.

      Windows® XP users: Click START -> PRINTERS AND FAXES.

   2. Right click the Printer Icon for your model and click Properties.

   3. Windows® 98/ 98SE/ Me users: Click the Basic tab.

      Windows® 2000/ XP users: Click the Printing Preference button and then click the Basic tab.

      Then click Settings and check Enhanced Normal Printing and  click OK.

 

For Mac OS® 8.6-9.2 users:

   1. Click FILE -> PRINT.

   2. Click the Settings.

   3. Check on Enhanced Normal Printing and click OK.

If you still continue to have banding:

   4 For the Image Type setting, select PHOTO .

   5 For the Color/Grayscale setting, select COLOR.

   6 For the Media Type setting, if the setting is currently "Plain Paper", change it to "Inkjet Paper". If the setting is currently "Inkjet Paper", change it to "Glossy Paper".

Do the following to access the printer driver and adjust these settings.

 

For Windows users:

   1. Windows® 98/ 98SE/ Me/ 2000 users: Click START -> SETTINGS -> PRINTERS.

      Windows® XP users: Click START -> PRINTERS AND FAXES.

   2. Right click the Printer Icon for your model and click Properties.

   3. Windows® 98/ 98SE/ Me users: Click the Advanced tab.

      Windows® 2000/ XP users: Click the Printing Preference button and then click the Advanced tab. In the "Color/Grayscale" section click Color and in the "Image Type" section click Photo.

   4. Click OK.

6. Windows® 98/ 98SE/ Me users: Click the Basic tab.

      Windows® 2000/ XP users: Click the Printing Preference button and then click the Basic tab.

      Click the Basic tab and locate the "Media Type" section.

      If the current setting is "Plain Paper", change it to "Inkjet Paper".

      If the current setting is "Inkjet Paper", change it to "Glossy Paper".

      Click the drop down arrow to the right of the field to access the options.

   7. Click OK.

 

For Mac OS® X users:

   1.  Click FILE -> PRINT.

   2. In the Print dialog box choose Print Settings.

   3. Locate the "Media Type" Section.

      If the current setting is "Plain Paper", change it to "Inkjet Paper".

      If the current setting is "Inkjet Paper", change it to "Glossy Paper".

      Click the drop down arrow to the right of the field to access the options.

   4. In the "Quality Section" click Photo and in the "Color/Grayscale" Section click Color.

 

For Mac OS® 8.6-9.2 users:

   1. Click FILE -> PRINT.

   2. Click Option... and in the "Image Type" Section click Photo.

   3. Click OK.

   4. In the "Color/Grayscale" Section click Color. In the "Media Type" Section,

if the current setting is "Plain Paper", change it to "Inkjet Paper".

If the current setting is "Inkjet Paper", change it to "Glossy Paper".

Click the drop down arrow to the right of the field to access the options

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000000/000058/faq000058_004.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=3

 

Q5) Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).

 

A5) Please be sure to select Plain Paper as the Media type in the printer driver settings when printing on plain paper.

To select the media type, please follow the steps below:

For Windows® users:

   1. Windows® 98/ 98SE/ Me/ 2000 users: Click Start -> Settings -> Printers

      Windows® XP users: Click Start -> Printers and Faxes

   2. Right click on the Printer Icon and select Properties.

   3. Windows® 98/ 98SE/ Me users: Open Basic tab.

      Windows® 2000/ XP users: Click on the Printing Preference button and then open Basic tab.

   4. Select Plain Paper at Media Type section. Windows® 2000/ XP users: Click OK.

   5. Click OK.

 

For Macintosh® users:

   1. Click File -> Print.

   2. Click on the drop down menu next to Media Type.

   3. Choose Plain Paper from the listed items.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000000/000039/faq000039_000.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=3

 

Q6) Black Ink is still wet after printing on Glossy Paper (For PC Printing).

 

A6) For Windows® users: Please ensure to select Glossy paper as a Media type from the printer driver when printing on Glossy paper.

To select the Media Type, please follow the steps below;

   1. Windows® 98/ 98SE/ Me/ 2000 users: Click Start, Settings, then Printers.

      Windows® XP users: Click Start, Printers and Faxes.

   2. Right click on the Printer Icon and select Properties.

   3. Windows® 98/ 98SE/ Me users: Open Basic tab.

      Windows® 2000/ XP users: Click on the Printing Preference button and then open Basic tab.

   4. Select Glossy Paper (3 color) at Media Type section. Windows® 2000/ XP users: Click OK.

   5. Click OK.

 

For Macintosh® users:

Please be sure to select Glossy Paper as a Media type from the printer driver when printing on Glossy Paper. To select the Media Type, please follow the steps below:

   1. Click File -> Print.

   2. Click on the drop down menu next to Media Type.

   3. Select the media type you are going to use.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000000/000037/faq000037_000.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=3

 

Q7) Vertical streaks appear in my copies.

 

A7) These types of lines are typically caused by dirt on the print head or dirt/white out on the scanner unit. The scanner unit is the mechanism that reads the documents that are being sent or copied. The print head then prints the image. This situation is usually resolved by cleaning the white pressure bar and the scanner glass strip with a clean, soft, dry, lint free cloth and also by cleaning the print head.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000000/000048/faq000048_015.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=13

 

Q8) The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?

 

A8) If you have the horizontal stripes on the printed image from PaperPort®, change a setting as follows:

   1. Select File menu and then Print Setup... dialog.

   2. In "Layout" group, deselect "Resize paper to fit".

 

In addition, we recommend using "Fine" resolution to print the image.

1. Select File menu and then Print... to open the print dialog.

   2. Press Properties button and then select Print Quality tab in the dialog.

   3. Make sure the resolution is set to Fine.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000300/000054/faq000354_000.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=15

 

General Problem Encountered

 

Q1) How do I clean the Scanner to improve the copy or fax quality?

 

A1) To clean the Document Scanner, follow the steps listed below:

   1. Unplug the telephone line and then the power cord.

      When you reconnect these lines later, connect the power cord first, then the telephone line.

   2. Lift the Document Cover. Clean the scanner glass of the flat bed scanner with isopropyl alcohol on a lint free cloth.

  3. Clean the white bar and the glass strip located below with isopropyl alcohol on a lint free cloth.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000200/000061/faq000261_008.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=7

 

Q2) When trying to use the Brother ControlCenter2, the error "CC025" appears. What should I do?

 

A2) To resolve this issue, download and run the patch tool following the instructions below:

   1. Make a temporary directory on your HDD to save the downloaded self-extracting file, e.g. C:\bront

   2. Please click here to download the patch tool. (58 KB)

   3. The Brother End-User License Agreement will appear. If you agree to the terms, click I ACCEPT.

   4. "File Download" will appear. Click SAVE.

   5. "Save as" will appear. From the "SAVE IN" drop down, specify the directory you created in the step1. Then, click SAVE to save the driver in the directory. This will begin the download of the driver.

   6. Once the download is complete, "Download complete" may appear. If it does appear, click OPEN. If it does not appear, go to the directory you created in Step1 and double click the downloaded file BrCCS.EXE. (ZIP is on the icon and .exe may appear at the end of the name).

   7. "ZIP Self Decompression" appears. Click DECOMPRESS.

   8. A message that the process was successful will appear. Click OK.

   9. BrCCStoFix.exe is created. Double click on the file and run the patch tool.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/002400/000057/faq002457_000.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=11

 

Q3) Unable to..." message appearing on the LCD. What does it mean and how do I clear it?

 

A2) When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model. This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.

   1. Check for foreign objects, such as a clip or ripped paper, inside the machine. Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.

   2. If the error continues to appear, the machine may have a mechanical problem. If the error message continues to appear, the machine will need to be reset. Disconnect the machine from the power source for several minutes then reconnect it.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000500/000065/faq000565_001.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=11

 

Q4) How can I re-install the drivers?

 

A4) Description: 1. Before reinstalling drivers you must first uninstall the drivers. Please click your OS to uninstall the drivers:

      Windows® 98/98SE/Me/2000/XP, Mac OS® 8.6-9.2, Mac OS® X

   2. Now, you can download and install the latest drivers from the Solutions Center's download section. Click on the "Downloads" tab near the top of the page to begin.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000200/000055/faq000255_005.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=15

 

Disclaimer Clause: All brand name, logo, trademark, part number, picture, patent, design, copyright and technology belong to the respective owners. It uses for description, illustration, comparison and explanation purpose only. Nippon-ink cartridge is not genuine original cartridge. All remanufacture cartridges are collected, recycle, reassemble and recondition before retest from the open market. Nippon-ink does not belong, supported, associated, related nor endorsed by any other OEM brands, like Brother, Canon, Dell, Epson, HP, Lexmark, Samsung etc. All other rights reserved. 

 

 

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All Brand Name, Logo, Trademark, Part Number, Picture, Design, Patent, Copyright and Technology belong to the respective owners in charge. It use for descriptive, illustrative, comparative and explanation purpose only. All respective brands of empty cartridges are recycled, reuse and/or remanufacture by either End-User (DIY) or through Third Parties. Nippon-ink provides the Ink solution only. This is not a genuine Original cartridges and it does not belong to any brands like Brother, Canon, Dell, Epson, HP, Lexmark, Minolta, Ricoh, Panasonic, Samsung and Xerox etc. Nippon-ink and G-Cap is not related, associated, affiliated nor supported and/or endorsed by any of the brand names specify above. All other Rights reserved.