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FAQs on Epson    Home > Nippon-ink FAQ

FAQ for Epsonís Cartridge

Q1) Can the printer still print if an ink cartridge is expended or not installed?

A1) No. The printer will not operate if any cartridge is empty or removed. Itís best to always have extra cartridges on hand.

Information extracted on 30 October 2008 from Epsonís web URL: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=FAQ&oid=41662&prodoid=46048264&foid=46241

Q2) The printer sounds like it is printing, but no ink is on the paper. Whatís wrong?

A2) The problem could be due to your printerís position or condition. See more information

Information extracted on 30 October 2008 from Epsonís web URL: http://files.support.epson.com/htmldocs/sc66__/sc66__rf/wwhelp/wwhimpl/common/html/wwhelp.htm?context=EpsonHelp&file=probsol3.htm#wp999246

Q3) What should I do if my printer driver displays the message parts inside my printer are reaching their end of service life?

A3) See the Epson Ink Pad Reset Utility page.

Information extracted on 30 October 2008 from Epsonís web URL: http://www.epson.com/cgi-bin/Store/support/InkPadsForm.jsp

Q4) My printouts are missing color and/or black print. What should I do?

A4) If color or black is missing, the problem could be due to a software setting (the printer software or your application may have been set to print black only) or the printerís condition. See wrong or missing colors.

Information extracted on 30 October 2008 from Epsonís web URL: http://files.support.epson.com/htmldocs/sc66__/sc66__rf/wwhelp/wwhimpl/common/html/wwhelp.htm?context=EpsonHelp&file=probsol3.htm#wp1014975

Q5) Only the green power light is on, but nothing prints. What should I do?

A5) The problem could be due to a cabling issue, software setting or the printerís condition. See Only the green power light is on.

Information extracted on 30 October 2008 from Epsonís web URL: http://files.support.epson.com/htmldocs/sc66__/sc66__rf/wwhelp/wwhimpl/common/html/wwhelp.htm?context=EpsonHelp&file=probsol3.htm#wp1020304

Q6) The printer is out of color ink even though I print in black only. Why does this happen?

A6) To keep the print head clear, the printer uses a small amount of ink from all the cartridges whenever it prints. Even if you select Black Only, some color ink is still being used.

Information extracted on 30 October 2008 from Epsonís web URL: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=FAQ&oid=41662&prodoid=46048264&foid=46250

Q7) I installed new ink cartridges and the printer is now doing continuous cleaning cycles. Is this normal?

A7) When an ink cartridge is installed in the printer, it will take about a half a minute to charge the ink system and initialize the printer. While the ink is charging the power light flashes. Never turn off the printer while the power light is flashing (unless the printer hasnít moved or made noise for more than 5 minutes). This initialization is a normal and necessary process. If the printer initialization does not stop after 5 minutes turn the printer off and contact Epson technical support for assistance.

Information extracted on 30 October 2008 from Epsonís web URL: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=FAQ&oid=41662&prodoid=46048264&foid=46251&cat=30942&subcat=30923

Q8) Since I upgraded to Windows Vista, the Status Monitor showing printer ink levels no longer works. Whatís wrong?

A8) Because your printer driver is included as part of Windows Vista, Status Monitor is not available for your printer. However, you can check the printerís ink levels in the Printing Preferences window of the printer driver. Follow either set of instructions below to view the ink levels. To view the ink levels from an application:

1.††††††† Select Print from your applicationís File menu.

2.††††††† Make sure your printer is selected in the Print window.

3.††††††† Click the Preferences or Properties button.

4.††††††† The Printing Preferences window appears showing your printerís ink levels. (Your printerís Printing Preferences window may look different from the example shown below).

Note: If the ink levels are greyed out, click Get Ink Levels to refresh the driver. The printer must be directly connected to the computer in order to show ink levels.

To view the ink levels through the Control Panel:

1.††††††† Click Start and open the Control Panel.

2.††††††† In the Control Panel window, click Printer under Hardware and Sound.

3.††††††† Make sure your printer is highlighted and click Select printing preferences. (If you do not see Select printing preferences, right-click on your printer and select Printing Preferences from the menu.)

4.††††††† The Printing Preferences window appears showing your printerís ink levels. (Your printerís Printing Preferences window may look different from the example shown below).

Note: If the ink levels are greyed out, click Get Ink Levels to refresh the driver. The printer must be directly connected to the computer in order to show ink levels.

Information extracted on 30 October 2008 from Epsonís web URL: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=FAQ&oid=41662&prodoid=46048264&foid=104459&cat=30942&subcat=30923

Q9) The colors of my image on my monitor do not match the output from my printer. What is wrong?

A9) A monitor displays color by transmitting red, green and blue (RGB) light into your eyes. A printer uses existing light to reflect cyan, magenta, yellow and black (CYMK) light into your eyes. It is virtually impossible to have these two different color types (transmissive and reflective) match perfectly. Also, due to its transmissive nature, the monitor is able to display a much wider range of colors than a reflective product, such as a piece of paper with ink on it.

Secondly, most monitors are not calibrated for correct color display out of the box; they have to be calibrated to produce accurate colors. Adobe Photoshop includes a basic monitor calibrator to do this; the Adobe Gamma utility. If you have Adobe Photoshop, this utility can be found in the Control Panel in Windows.

Also, what type of color matching system (CMS) are you using when printing your image? The color matching system can greatly affect the output color of your image. For information on how to use the various color management systems available, please check the CMS user documentation or the web site of the manufacturer.

The colors produced by DuraBrite inks may look slightly different than those produced by ordinary dye-based ink. Due to the nature of pigment inks, lighting conditions can affect the appearance of printer output. For example, the colors in a print viewed in daylight may look different when viewed under tungsten lighting. Your printer software was designed to represent color accurately when prints are illuminated with a D50 (daylight) light source.

Some parts of your print are not as glossy as others. Because of the nature of pigment inks, the degree of gloss may be uneven on glossy photo papers. Surface gloss decreases with greater pigment saturation.

To ensure that the images your Epson Color printer produces are as close as possible to the images displayed on your monitor, you should do the following:

†††††††† Calibrate your monitor

†††††††† Experiment with various color management systems

†††††††† Try using the ICM setting

To print a file saved in CMYK (cyan, magenta, yellow, and black) format with accurate colors, you first need to convert the file to RGB format. Your printer software automatically converts RGB files to your printerís 4-color CMYK format. To print with the correct colors, convert any CMYK-format input files to RGB format before printing. For the best results, create your original print files in the RGB color space.

Information extracted on 30 October 2008 from Epsonís web URL: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=FAQ&oid=41662&prodoid=46048264&foid=46257&cat=30942&subcat=30926

Q10) The quality of my printed output is unacceptable. What can I do to improve it?

A10) Make sure youíre using the correct driver for your printer. If that doesnít help, the problem could be due to software setting or the printerís condition. See Print Quality Problems.

Information extracted on 30 October 2008 from Epsonís web URL: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=FAQ&oid=41662&prodoid=46048264&foid=46258&cat=30942&subcat=30926

Q11) Vertical lines are not aligned. How can I solve this problem?

A11) See Aligning the print head.

Information extracted on 30 October 2008 from Epsonís web URL: http://files.support.epson.com/htmldocs/sc66__/sc66__rf/wwhelp/wwhimpl/common/html/wwhelp.htm?context=EpsonHelp&file=maint3.htm#wp1020348

Q12) What should I do if my printed image has lines running through it?

A12) The problem could be due to software setting or the printerís condition. See banding.

You may have accidentally used the Mirror Image or Flip Horizontal option in the printer software or a similar feature in your software application. Turn off the setting in the printer driver and/or application and try printing again

Information extracted on 30 October 2008 from Epsonís web URL:

http://files.support.epson.com/htmldocs/sc66__/sc66__rf/wwhelp/wwhimpl/common/html/wwhelp.htm?context=EpsonHelp&file=probsol3.htm#wp1014846

Q13) Why does the image look inverted, as if viewed in a mirror?

A13) You may have accidentally used the Mirror Image or Flip Horizontal option in the printer software or a similar feature in your software application. Turn off the setting in the printer driver and/or application and try printing again.

Information extracted on 30 October 2008 from Epsonís web URL: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=FAQ&oid=41662&prodoid=46048264&foid=46255&cat=30942&subcat=30926

Q14) My printer is suddenly printing slowly after heavy use. Is something wrong?

A14) If the printer becomes overheated after excessive use, it will slow down to prevent damage. If you notice this, please wait until the green power light is on solid and not flashing. Then, turn off the printer and allow it to cool. Normal speed should resume after cooling.

Information extracted on 30 October 2008 from Epsonís web URL: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=FAQ&oid=41662&prodoid=46048264&foid=46264&cat=30942&subcat=30928

Q15) Can the Epson ink cartridges be refilled or can 3rd party ink cartridges be used without voiding the warranty?

A15) Epson does not recommend refilling ink cartridges or using 3rd party ink cartridges. Using these products will not void the productís original warranty; however, if these 3rd party products cause a failure, the repair of that failure will not be covered under warranty.

Information extracted on 30 October 2008 from Epsonís web URL: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=FAQ&oid=41662&prodoid=46048264&foid=46271&cat=30930&subcat=30931

Q16) How do I install my ink cartridge for the first time?

A16) See Install Ink Cartridges on the Start Here sheet.

Information extracted on 30 October 2008 from Epsonís web URL: http://files.support.epson.com/pdf/sc66__/sc66__00bb.pdf#page=2&zoom=100,0,200

Q17) How do I know when the ink cartridges need to be replaced?

A17) You will need to replace a cartridge when itís expended or when it gets too old. See Replacing an Ink Cartridge.

Information extracted on 30 October 2008 from Epsonís web URL: http://files.support.epson.com/htmldocs/sc66__/sc66__rf/wwhelp/wwhimpl/common/html/wwhelp.htm?context=EpsonHelp&file=maint2.htm#wp1020194

Q18) How long should an ink cartridge remain in the printer if itís not used often?

A18) When an installed ink cartridge is more than six (6) months old, you may need to replace it if you notice that your printouts donít look as good as they used to. If print quality doesnít improve after cleaning and aligning the print head, you should replace the ink cartridges.

Information extracted on 30 October 2008 from Epsonís web URL: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=FAQ&oid=41662&prodoid=46048264&foid=46246&cat=30930&subcat=30931

Q19) What steps need to be taken when transporting the printer?

A19) See Transporting the printer.

Information extracted on 30 October 2008 from Epsonís web URL: http://files.support.epson.com/htmldocs/sc66__/sc66__rf/wwhelp/wwhimpl/common/html/wwhelp.htm?context=EpsonHelp&file=maint5.htm#wp1020417

Q20) Why doesnít Epson include a USB cable in the box along with the printer?

A20) We are committed to giving our customers the best value possible with every product we sell, and a big part of that involves selling them for the most attractive and lowest and competitive prices possible without compromising quality and key technological advantages. USB cables, in addition to all other parts, components and technological innovations that are factored into the product development process, add costs that ultimately affect pricing for our customers. When this product was developed, it was determined that a significant portion of our customers already own USB cables and that the cost savings associated with not including them in the box served customers better by applying them to other product features and benefits that provided a greater level of value.

Information extracted on 30 October 2008 from Epsonís web URL: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=FAQ&oid=41662&prodoid=46048264&foid=107786&cat=30937&subcat=30940

Trouble-shooting Guide for Epson printer

Information extracted on 30 October 2008 from Epsonís web URL: http://er.epson.com:8001/start?TM=false&CMD=iSearch&CB=1886098426&LG=1&TP=NoviceCase&Q1-1-1886212090=1886213853&FI=1&firstQuestionID=Q1-1-1886212090&firstAnswerID=1886213853&category=inkjet&model=sc66__&displaymodel=Epson+Stylus+C66&referralmodel=Stylus-C66&pid=C11C573071

Disclaimer Clause: All brand name, logo, trademark, part number, picture, patent, design, copyright and technology belong to the respective owners. It uses for description, illustration, comparison and explanation purpose only. Nippon-ink cartridge is not genuine original cartridge. All remanufacture cartridges are collected, recycle, reassemble and recondition before retest from the open market. Nippon-ink does not belong, supported, associated, related nor endorsed by any other OEM brands, like Brother, Canon, Dell, Epson, HP, Lexmark, Samsung etc. All other rights reserved.

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All Brand Name, Logo, Trademark, Part Number, Picture, Design, Patent, Copyright and Technology belong to the respective owners in charge. It use for descriptive, illustrative, comparative and explanation purpose only. All respective brands of empty cartridges are recycled, reuse and/or remanufacture by either End-User (DIY) or through Third Parties. Nippon-ink provides the Ink solution only. This is not a genuine Original cartridges and it does not belong to any brands like Brother, Canon, Dell, Epson, HP, Lexmark, Minolta, Ricoh, Panasonic, Samsung and Xerox etc. Nippon-ink and G-Cap is not related, associated, affiliated nor supported and/or endorsed by any of the brand names specify above. All other Rights reserved.