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Solutions and Answers to Your Problems    Home > Nippon-ink FAQ

Solutions and Answers to Your Problems

 

Q1) After installation of Nippon-ink cartridge the printer unable to print.

 

A1) Suspect the causes are as follow:

 

a)      Yellow Label not properly remove - some balance transparent film still cover the Bleeding Hole that cause ink unable to flow out from the cartridge to the print head and nozzle. Refer to Nippon-ink’s web on “User Feedback and Complaint” explanation shown.

 

b)      Printer Memory Effect due to improper installation – Once User wrongly install and removes to reinstall it might still shown by the old memory, False Alarm. To solve this problem, User has to remove all the cartridges and shut down the printer and it computer system (inclusive the power cord supply) for 5 minutes before restarting the system. To ensure the memory is erase before you reinstall the cartridge base on the instruction shown on the LCD screen especially for Brother printer model, which is very sensitive. Example Brother FAQ specified - Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges? Answer: If the message "NO CARTRIDGE" remains on the LCD after you have installed the ink cartridges, then one or more of the cartridges may not be properly installed. Verify that the cartridges are installed correctly by following these steps:

 

    1. Unplug the machine from the AC power outlet, wait approximately 10 seconds and then plug it back in. If the date and time appear on the display, the issue is resolved. If the display continues to show NO CARTRIDGE, continues to Step 2.

   2. Open the scanner cover by lifting it from the right-hand side until it locks securely into the open position.

   3. Remove the black ink cartridge by pulling the white plastic hook (locked over the edge of the ink cartridge) toward you, then lifting the cartridge out.

   4. The LCD should prompt you to install the black ink cartridge.

   5. Reinstall the black cartridge. Press down FIRMLY on the top of the cartridge until it is fully seated. Push the white plastic hook towards the cartridge to verify it is fully latched over the cartridge's top edge. Repeat STEPS 2 - 4 to verify each that of the color cartridges (magenta, cyan and yellow) is installed properly, then continue to STEP.

   6. Close the scanner cover. The unit should begin cleaning automatically.

 

Information extracted on 30 October 2008 from Brother’s web URL:

http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000700/000034/faq000734_000.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=7

 

Another possibility by Brother’s FAQ states - I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do? Answer: This is typically caused by an incorrect selection made during the LCD prompting after a cartridge is replaced or the hook did not snap securely over the ink cartridge when installing. Do the following to clear the message.

 

Information extracted on 30 October 2008 from Brother’s web URL: http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000300/000036/faq000336_002.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=7

 

c)      Print Head Clog – User either seldom use or High Frequency User that never do Cleaning process to maintain the print head. Result in print head dried up and harden cause blockage of holes (Clog). Thereafter cleaning process been carried out still unable to print and cause the Container (Cartridge Holder) flooded with ink that started to drip when cartridge been removed. This is the sign and symptom of print head clog, example when your air-condition water pipe clog the water flow backward and drip from your split unit. For more detail explanation on the Clog issue and void of Warranty please refer to “FAQ on Void of Warranty” shown on Nippon-ink’s web.

 

Note: Ink does not drip from the cartridge but drip from the ink surrounding the container on the nozzle when you remove I – False Alarm.

  

      Remedy – Remove all the cartridges and use a tissue to soak up excess ink found on the nozzle top portion before you reinstall the cartridge base on the instruction shown on the LCD screen if any. Later do a nozzle check, if the condition is unsatisfactory proceed to cleaning process and repeat the nozzle check, Maximum 3 times. After 3 tries still unsatisfactory stop and leave it overnight for one day before you repeat the process. Reasonlet the ink soak inside the print head to soften the clog before you can purge out the dirt. Do not repeat the process more than 3 times, it causes the ink been used up yet without any satisfactory result. Example when you have a stain on your cloth do you wash it immediately or soak overnight before you wash, Why? It the same theory and principle.    

 

Note: For Canon printer model please use “Deep Cleaning” process and ensure the cartridge is new and full to be more effective to purge the dirt out from the holes. 

 

Take note that the above condition has nothing to do with Nippon-ink cartridge. Since the print head is supply by printer manufacturer and the Root Causes are from Paper Media (Dirt) and User has to do Periodic Maintenance (Cleaning Process). It is the duty and responsibility of the Printer Manufacturer to highlight and state such Remarks, Action and/or Precaution to be taken by the User in it Instruction Manual. The Service Center of the Printer Manufacturer have no rights to discharge, push away, avoid and/or ignore their responsibilities and liabilities by Voiding User Warranty for using Nippon-ink cartridges. Users reserve the rights to complaint to CASE and/or CCS for investigation and let the Government Authorities to take legal action against whoever breaches the Anti-Competition Laws and to be punished accordingly.

 

d)      If the screen display “End of Life” – Most likely the “Waste Discharge” is Full and User need to reset it Utility Function before it can be use. Sometime it appear by stating as “Error XXX (Number)” it indicate as “Printer System Program Error” that has nothing to do with Nippon-ink cartridge. Example Epson’s FAQ state - What should I do if my printer driver displays the message parts inside my printer are reaching their end of service life? Answer: See the Epson Ink Pad Reset Utility page.

 

Information extracted on 30 October 2008 from Epson’s web URL: http://www.epson.com/cgi-bin/Store/support/InkPadsForm.jsp

 

e)      Status Monitor (Main Page) shown Ink Level Low with Cross “X” on the respective Color – It indicate the cartridge, as “Empty” need to replace by new cartridge. If any one-color cartridge is empty the whole printer cannot function due to the program set by the printer manufacturer inclusive the cartridge ink cut-off level. The Chip set on the cartridge is to indicate the ink level inside the cartridge. Once cut-off the chip set unable to use unless the chip set program is reset. Even the Original ink inside the cartridge cannot be use up totally. If User want to know the reason why, please contact the Original cartridge supplier. Example Brother Printer FAQ state - Why can't I print when an ink cartridge is empty? Answer:  Your Brother machine is designed to stop ALL printing operations when any of the ink cartridges are empty. This is to ensure the life of the print head and maintain premium print quality. If the unit were to continue printing, print jobs and cleaning cycles would suck air from the empty cartridge and damage the print head. Even if you print in black only or change the print settings to "Mono" or "Grayscale" to avoid printing in color, the programmed cleaning cycles would still suck air from the empty cartridge, because they are programmed to clean ALL the ink nozzles. The only way to continue printing is to replace the empty ink cartridge(s).

 

Information extracted on 30 October 2008 from Brother’s web URL: http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/000000/000040/faq000040_004.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=3

 

Another example on Epson Printer FAQ state - Can the printer still print if an ink cartridge is expended or not installed? Answer:  No. The printer will not operate if any cartridge is empty or removed. It’s best to always have extra cartridges on hand.

 

Information extracted on 30 October 2008 from Epson’s web URL: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=FAQ&oid=41662&prodoid=46048264&foid=46241

 

f)       Status Monitor (Main Page) unable to shown the Ink Level (All items Grey in Color) – It indicate that there is no signal coming in from the printer. Either your printer is in “Off” position and/or your USB cable is not properly connected. Another possibility is that your Printer Driver is XP program (Old CD) and your Window is Vista that causes conflict. Need to download the latest Vista Driver program from the respective Printer Manufacturer. Check and rectify the issue before you close and reopen the program due to memory effect. Some printer model has an Icon that User need to click “Show Ink Level” before it can appear. It located either at the bottom or at the side of the page. To locate the Status Monitor, refer to Nippon-ink’s web at “Installation & Cleaning” for more detail information.  

 

g)      Status Monitor (Main Page) shown Ink Level High (Maximum) with Cross “X” on the respective Color – Suspect the Chip set might have problem. Remove the cartridge, clean the chip set with tissue and shake the cartridge before reinstall. PrecautionUse a tissue to cover the nozzle and Bleeding hole before you shake the cartridge. To prevent ink from shooting out from the nozzle and/or Bleeding hole. Example Brother cartridge has a float level that might jam with bubbles trap internally and/or malfunction. Reinstall, if still Cross “X” please call Nippon-ink at telephone 6382-1229 for assistance.  

 

Q2) Why Nippon-ink unable to supply some of the cartridge model?

 

A2) Currently Nippon-ink is the only compatible cartridge supplier that the factory owe it own patent to differentiate from others (Copy version that might have infringement and copyright issue). Some of the model have patent on it print head and/or special chip set program that are under protection and exclusive rights for Original application only. Eventually the factory unable to develop new version in order to evade away from the original patent yet it take times to do the necessary research and development before any mass production. Thus it causes the delay in launching the new product version in the open market.

 

Example for Canon’s Series for PG 40, PG 50, PG 820, PG830, CL 41, CL 51, CL 821, CL 831 etc. Nippon-ink can only offer DIY (Do It Yourself) Refill Ink Kit Set (Ink Solution only) and the refill method is similar to the instruction and pictures shown on Nippon-ink’s web as “How to Refill PG 40 and CL 41”. This is legally above board, as the User purchase the Original cartridge in the open market (hold the title of the goods) and through DIY (Do It Yourself). While the Original patent is on the cartridge and Nippon-ink sell the Refill Kit Set with Ink Solution only.

 

Similar incident and problem goes to the Dell, HP, Lexmark, Samsung etc. type of cartridges.    

 

Others compatibles might change to new casing and/or component. Such action might infringe the patent design although it stated as “Remanufactured” or “Re-Condition” cartridge.

 

Q3) How to test and check the empty Original cartridge before refill?

 

A3) Do not let the cartridge “Empty” and expose for too long a period. It might dried up and harden that clog the holes in the print head. Result in unable to produce good quality print copy. Leave the cartridge in the Holder till you replace it with new or refill cartridge immediately. Once the computer screen shown “Empty” immediate replaces it by topping up through refill. Once any cartridge is “Empty” the whole machine cannot operate until new cartridge been replaced. When Cleaning process been carried out ink is consume and the level might drop accordingly.

 

Simple Test - Firstly use a tissue to wipe the “Empty” cartridge from the print head. There should have some lines appear on your tissue paper. This indicates the cartridge is in working condition. If nothing appear, it indicates the print head had been dried and hardens beyond use (Clog and Block). In such situation do not refill your cartridge.

 

To salvage your dried and harden cartridge (No Guarantee and/or 100% Workable and Successful)If the Clog is cause by dirt only, you might salvage it using Nippon-ink Cleaning Solution. The cost of the product is $6.50 per tube at 20-ml capacity. For more detail on the Usage Application, refers to Nippon-ink’s web on the “Cleaning Solution Manual”. In this dirt clog situation chances to salvage it is very high. If the Clog is cause by the material in the print head been fused together, please do not refill and/or Use the Cleaning Solution. Scrap the old cartridge as it beyond use and buy a new cartridge.

 

Note: Average recycle of the Original cartridge is 3 times depends on the User periodic maintenance and care. Some might be able to use to 5 or 6 times maximum. No fix rule and/or one solution to solve all problems.

 

Some cartridge model, especially those with chip set on the cartridge, even when you refill full the computer screen still show “Low” or “Zero” with a Cross “X” on that particular color even upon fully refill the cartridge. It is normal, as the chip set unable to reset therefore User unable to monitor the ink level from the screen. User has to base on physical level of the cartridge. Once printing is faded with no ink User has to refill it but it still able to print as per normal except the above stated condition. Once User purchases a new Original cartridge it will be back to normal condition as “Full”.

 

Q4) Is it difficult and complicate to refill the cartridge?

 

A4) Nippon-ink Refill Kit Set is more User-Friendliness, as the Syringe is Vacuum pack by factory. It simple and easy to operate, like 3 Simple Steps – Remove, Insert and Pump.

 

a)      RemoveNeed to remove the rubber cap from the syringe tip.

b)      Insert Need to insert the needle onto the syringe tip.

c)      PumpLocate the respective brand of cartridge use and it holes location. Some need to use the Screw Ring to enlarge the holes or to ply open the cover before you can locate the holes correctly. Once confirm correct you can start to pump the ink from the syringe.

 

Precaution and ConfirmationEither you use tooth pick or needle to insert into the hole and clean it with tissue to check, verify and confirm the color chamber before you pump the ink into the respective hole chamber. The purpose and intention is to prevent error, human mistake and/or using wrong Color that can damage the Print Head.

 

For Black Ink - Nippon-ink recommend to pump half a tube estimated about 10 ml. There are some residues ink balance inside the cartridge estimated about 5 ml. Majority of the Black cartridge capacity is around 18 to 25 ml. depending of it size and brand. While the Color (Cyan, Magenta and Yellow) either it comes in individual cartridge or Tri-Color cartridge (3 color in one cartridge). For Individual cartridge type, the capacity might be higher estimated around 15 to 20 ml. For Tri-Color cartridge the capacity is much smaller estimated about 10 ml. each by dividing into 3 different chambers. Eventually Nippon-ink recommend the Tri-Color cartridge to be refilled about one third (1/3) of the tube i.e. 6 to 7 ml. Do not over fill, it will becomes very messy, dirty and wastage of ink. Ensure you place unused newspaper over the area before refilling to prevent spillage incident and can clear off easily after the refilling process.

 

To identify the correct color chamber, refer to Nippon-ink’s web on “How to refill Brother, Canon, HP, Lexmark etc”.  

 

Ensure the nozzle is tape before refill to prevent ink leaks from the nozzle. Upon completed remove the tape and clean it with tissue before you install into the printer. After the Refill process, check, verify and confirm the ink does not drip out like droplet continuously. If such situation occur do not install the cartridge into your printer. Chances are that your print head is damage and beyond use. The ink droplets might damage your printer. Please scrap the cartridge and purchase a new Original cartridge before you recycle.

  

Danger - In case any ink contaminate your skin and/or eye, immediately wash it with running water and seek medical attention if necessary. If the ink stain on your hand it can be washed away with soap but need to rub it for sometime.

 

Danger & Precaution Notice – Keep away from Young Children.

 

Do not refill any Epson’s Cartridge unless User has the programmer to reset the Chip set otherwise even fully refill the chip set unable to operate due to the chip set program already set at zero level.

 

Nippon-ink comes with Universal ink that can be use in all brands and model. The Black ink comes with Pigment and Dye base type. As for the difference of Pigment and Dye ink refer to Nippon-ink’s web on “Pigment & Dye Ink” for it comparison and explanation. The Dye Black is retail at $15 for 3 tubes packed at 20 ml per tube or Single Tube at $6.50. The Pigment is retail at $25 for 3 tubes packed at 20 ml per tube. Whereas the Color is retail at $19 for 3 tubes at 20 ml per color per tube that consist of Cyan, Magenta and Yellow individually.

 

Nippon-ink encourage the User to use Refill in order to cut cost (Cost Saving) by reducing expenses and to save the Earth (Environmental Friendliness) through recycling process. Meantime it can maintain the requirement of the User Application, Functionality and Objectives. Thus Consumers achieve it benefits through Cost saving by purchasing it at lower price and Nippon-ink can service the User better through win/win collaboration. 

 

Q5) User Feedback - Our Printer is still under Warranty, we will only try to use Nippon-ink’s Cartridge when the warranty is over. 

 

A5) Do not be mislead and fear that the Original will void your warranty for Using Nippon-ink cartridge during the warranty period. User should challenge the Original by requesting them to state it in writing before you launch the complaint to CASE and/or CCS for investigation. Let the Government Authority to decide what action to be taken against the Original as such practice might be against the Anti-Competition Acts 2004 stated by Ministry of Trade and Industries (MTI) in Singapore. It similar to USA and Europe Anti-Trust Laws. For more detail information and explanation refer to Nippon-ink’s web on it “FAQ and Void Warranty” issue.

 

Q6) When the machine cut off as “Empty” but there are still ink inside the cartridge yet the machine cannot function and operate until new cartridge been replaced, Why?

 

A6) The machine is cut off by the Printer Manufacturer Program base on number of pages been printed inclusive the Cleaning process been carried out through estimation. It unable to use up all the ink inside the cartridge due to the Inkjet Technology is using reverse ink pressure been generated to pump the ink out from the cartridge to the print head. Once it reaches a certain amount of low ink level as threshold, the pressure is insufficient and unable to pump any ink out from the cartridge. Thus the machine stop the print function. Please refer to the Original FAQ explanation stated on their respective web as shown. Example, Brother’s FAQ state - Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining? Answer: It is normal to have ink remaining in the cartridge when the MFC displays INK EMPTY.  This is necessary to ensure good performance from the print heads and print quality of your work.

    * If an ink cartridge is allowed to run dry it could permanently damage the print head, Brother ink cartridges are designed to stop printing before this happens.

    * Brother ink cartridges are packaged to compensate for print head maintenance and it does not affect the amount of printed text you would expect to get from the ink cartridges.

 

Information extracted on 30 October 2008 from Brother’s web URL: http://welcome.solutions.brother.com/BSC/public/as/nz/en/faq/faq/000000/002000/000020/faq002020_000.html?reg=as&c=nz〈=en∏=dcp110c_eu_as&Cat=16

 

Epson’s explanation as follow: The threshold level is set and control by the program written by the printer manufacturer. Quoted "Understand from consumer point of view that this is a technological disadvantage but it can be a technological advantage as it helps to protect the print head from been dried as most of the consumer does not replace the cartridge immediately once the printer stop printing. While the Chip set on the cartridge is used to determine the ink level only. The stoppage of printing and to indicate the cartridge is empty is control by the printer software program".

Translated from the Press release dated 18 July 2003 which was extracted from the Epson website URL: http://www.epson.co.jp/e/newsroom/news_2003_07_18.htm  under the Title : "Advice against Epson’s Inkjet Printer Called off"   

 

Epson encountered Class Action sued in USA for Ink “Empty” when there are still balance ink inside the cartridge but unable to print. Below message extracted from the web as shown.

 

Epson Inkjet Settlement Award Delayed – dated on January 21, 2007, By Heidi Turner. Extracted from Lawyers and Settlement.com (Quoted): The appeal came in response to a settlement between consumers and Epson America, Inc. (EAI) involving early shutdown of Epson's ink cartridges. Plaintiffs alleged that Epson Inkjet cartridges were specifically designed to indicate that they are "empty" when in fact ink still remains in the cartridge. When the cartridge indicates that it is empty the printer function is suspended and will not work again until a full cartridge is inserted.

 

The settlement allows members of the lawsuit to receive either a $45 credit to be used at the Epson E-Store, a combination of $25 check and a $20 Epson E-store credit, or a discount of 25% off Epson E-Store purchases for a total discount of up to $100. All settlement benefits are offered to customers on a per-printer basis. Epson will also pay attorney's fees and any additional benefits that the court deems appropriate.

 

Despite offering credits to its customers, Epson is not required to change its cartridge software and technology to reflect the actual level of ink in the cartridges. Rather, Epson will include a note on its packaging that each cartridge includes an ink safety reserve and will provide literature that explains why ink safety reserves are necessary for ink cartridges.

 

The lawsuit was filed in California and other state courts claiming Epson committed several offences including breach of contract, breach of implied warranties, unjust enrichment, and fraudulent concealment. Epson America, Inc. denies any wrongdoing but decided to settle the lawsuit to avoid the cost of litigation.

 

In order to be included in the lawsuit, claimants had to have purchased, leased, or otherwise received Epson Inkjet Printers between April 8, 1999 and May 8, 2006.

 

Epson is not the only company to come under fire for printers that shut down before the cartridge is actually empty. Other companies include Hewlett Packard (HP), Lexmark, Canon, Dell, and Brother. In 2002, Lexmark faced a class action lawsuit claiming that they forced consumers to use only their ink.

 

Other problems with inkjet printers include a "killer chip" that prevents re-manufacturers from making compatible cartridges and expiry dates on cartridges requiring that they be replaced even if they have never been used. (Unquote)

 

Extracted from the web dated 15 December 2008 at URL: http://www.lawyersandsettlements.com/articles/00558/inkjet-delay.html  

 

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Disclaimer Clause: All brand name, logo, trademark, part number, picture, patent, design, copyright and technology belong to the respective owners. It uses for description, illustration, comparison and explanation purpose only. Nippon-ink cartridge is not genuine original cartridge. All remanufacture cartridges are collected, recycle, reassemble and recondition before retest from the open market. Nippon-ink does not belong, supported, associated, related nor endorsed by any other OEM brands, like Brother, Canon, Dell, Epson, HP, Lexmark, Samsung etc. All other rights reserved. 

 

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All Brand Name, Logo, Trademark, Part Number, Picture, Design, Patent, Copyright and Technology belong to the respective owners in charge. It use for descriptive, illustrative, comparative and explanation purpose only. All respective brands of empty cartridges are recycled, reuse and/or remanufacture by either End-User (DIY) or through Third Parties. Nippon-ink provides the Ink solution only. This is not a genuine Original cartridges and it does not belong to any brands like Brother, Canon, Dell, Epson, HP, Lexmark, Minolta, Ricoh, Panasonic, Samsung and Xerox etc. Nippon-ink and G-Cap is not related, associated, affiliated nor supported and/or endorsed by any of the brand names specify above. All other Rights reserved.